Frequently Asked Questions (FAQ):
We collect all applicable taxes for goods shipped to California. Customers in other states may be required to remit use taxes. If your organization is exempt, please supply your resale certificate.
Yes! We’re happy to send you a sample of an item(s) you’re considering. We send the samples free of charge and in most cases they are yours to keep. For expensive items we may ask you to return the item. We provide samples so you can see an item before you order it. We reserve the right to refuse to send samples at our discretion.
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact us before production.
We accept checks and most major credit cards. You can also request an open account which requires a credit application. Please allow 1 week to process your credit application. Your order can’t go into production until your account has been opened. Our terms are net 10 days. We also offer an open account for most government and educational institutions. Please contact us at email@example.com for open account inquires.
Our site uses SSL technology built into your web browser to ensure that your private information remains as safe as possible. All of your “check out” information (including your credit card number) is sent to us via an encrypted connection with a certificate from Network Solutions. Please click the logo above for additional information.
Yes, in some cases an exact match is not possible. If there is an additional charge for matching a color we will notify you and request your approval before production. On some items, due to the limitations of the imprinting process, exact PMS matching isn’t possible. If you don’t require an exact match, but would like us to be ‘as close as possible’ just let us know which colors we should be working towards when providing the details of your order.
Production times are listed for every item on our site. This is the number of business days it takes to print your order after you’ve approved your artwork. The number of days for delivery depends on your location. Let us know when you need delivery and we will confirm. If expedited shipping or extra charges are required we will notify you and request your approval.